Healthcare Admin Vocabulary in Real Life B1–B2: 480 Words and Phrases for Reception, Appointments, Records and Patient Care — with Exercises and Answer Key

Know the words. Help every patient with confidence.

You already know how to be kind. But at the front desk you also need the exact words: how to say that a referral has been sent, that a sample must be handed in before 11 am, that a patient needs to update their consent or that an appointment was a DNA. Healthcare Admin Vocabulary in Real Life B1–B2 teaches the 480 words and phrases that healthcare admin teams really use, in real conversations, messages and letters from one international healthcare team.

Inside this book

• 24 chapters in four Parts: the practice and the patient; services, symptoms and care; records, money and writing; the team and your career
• 20 words and phrases per chapter, with meanings in simple English, examples, B1 and B2 levels and the words that go with them
• Body, symptom, test and medicine words taught so you can understand patients and pass on messages accurately, never to give medical advice
• Real front-desk conversations, messages, letters and tasks that use every new word, plus a chapter on admin abbreviations
• Exercises in every chapter, a short writing task with a model answer, four Part reviews and a complete answer key
• 96 classic mistakes ("Say this, not that"), an A–Z word list and a self-assessment checklist

Use it on its own, or with Book 1 of the series, English for Medical Receptionists & Healthcare Admin B1–B2: every chapter points to the matching Book 1 chapter.

Ideal for medical receptionists, GP practice and clinic administrators, patient-services and appointment-line staff, medical secretaries, dental receptionists and job seekers who work with patients in English.

This is a language-learning book. It does not give medical or legal advice; always follow your own practice's policies and protocols.