Writing at Work for IT Teams B1–B2: Tickets, Bug Reports, Code Reviews, Team Chat, Incident Updates and More — with Model Answers and Answer Key (Ebook)

Write it once. Write it clearly.

Most of your English at work is written: tickets, bug reports, commit messages, code review comments, chat messages, status updates and incident notes. Your colleagues read them hours later, in another country and another time zone, and they can't just turn round and ask what you meant. Writing at Work for IT Teams B1–B2 shows you how experienced colleagues write these texts: short, clear, polite and easy to act on.

Inside this book

• 24 chapters, each on one real work text: tickets, bug reports, questions and status comments; commit messages, pull requests and code review comments; written stand-ups, help requests, emails to non-technical colleagues, pushing back on scope, meeting notes and customer replies; incident updates, blameless postmortems, handover notes, design proposals, self-reviews and job applications
• Before-and-after examples from one international software team working across five time zones
• Ready-to-use phrases marked B1 and B2, and "Say this, not that": the mistakes that make work texts unclear or impolite
• 240 exercises, a writing task with a checklist and a model answer in every chapter, four Part reviews and a complete answer key
• 15 templates you can copy, a phrase bank and a "before you send" checklist

You don't need perfect English to write well at work. You need to know what your reader needs, and a few good phrases to say it.

Ideal for developers, testers, DevOps and support engineers, product managers and team leads who work in English with an international team.